M/S Yatharth Travels
The following Terms & Conditions govern all bookings made with M/S Yatharth Travels for Amarnath Yatra helicopter packages and related travel services. By making a booking or making any full or advance payment, the client acknowledges that they have read, understood, and accepted these Terms & Conditions.
M/S Yatharth Travels is an independent travel agency providing complete Amarnath Yatra helicopter packages.
Yatharth Travels is not authorised to sell helicopter tickets separately.
The helicopter fares included in our packages are:
In the event of any fare increase imposed by the relevant authorities, the additional cost shall be borne by the client. Clients shall not be entitled to refuse payment of such additional charges.
M/S Yatharth Travels shall not be held responsible or liable for any mishap, accident, injury, death, natural disaster, civil unrest, curfew, landslide, acts of terrorism, or any other unforeseen event occurring during the course of the tour, to the extent permitted by applicable law.
In the event that the Government postpones or cancels the Amarnath Ji Yatra for any reason, or in the event of a viral/bacterial epidemic and subsequent regulatory bans on the Yatra or tour, Yatharth Travels shall not be held liable for such postponement or cancellation.
Subject to the applicable circumstances, the Company may, at its discretion, provide relief as follows:
a) Cancellation Before 45 Days
If the Yatra is cancelled due to the above-mentioned reasons at least 45 days prior to the scheduled start date, a cancellation charge of 50% of the total package cost shall apply. The remaining 50% shall be refunded after receipt of full payment.
b) Cancellation / Postponement Within 45 Days
If the Yatra is postponed or cancelled within 45 days of the scheduled start date, the Company may offer a mutually beneficial solution, including:
During the course of any package, unforeseen events may occur, including but not limited to terrorism, civil unrest, riots, war, natural disasters, typhoons, floods, landslides, political crises, or curfews. Such circumstances are referred to in the travel industry as Force Majeure.
In such cases, no cancellation or refund shall be provided if clients are unable to reach their destination, airport, railway station, or bus stand due to circumstances beyond the control of the Company, hotels, or travel agents.
All costs relating to stay, transportation, airfare, train, bus fares, and any additional expenses shall be borne entirely by the client.
In the event of terrorist acts, civil unrest, riots, war, natural disasters, typhoons, floods, landslides, political crises, curfews, viral pandemics, or other exceptional circumstances, the Company's cancellation policy and Terms & Conditions shall apply as determined by the Company, subject to applicable law.
M/S Yatharth Travels may assist clients in booking flight tickets or arrange such bookings upon request.
Any changes in flight schedules shall remain subject to the respective airline's policies. For cancellations or rescheduling, clients shall be required to contact the airline directly. Company executives may not be able to intervene in or control such airline decisions.
By making a booking with full or advance payment, the client shall be deemed to have expressly agreed to and accepted all Terms & Conditions and the Company's cancellation policy.
Any refusal or non-compliance with these Terms & Conditions may be treated as a breach of the booking agreement. In such circumstances, the Company may treat the booking as cancelled in accordance with its applicable cancellation policy.
Once the Amarnath Yatra package has been booked by the client, it shall be subject to cancellation strictly in accordance with the Company's applicable cancellation policy.
Package prices exclude airfares, train fares, bus fares, laundry, telephone expenses, tips, mineral water bottles, room services, ponies, palkies, cable car rides, monument entry charges, personal expenses, and any other services not expressly included in the package.
During the Amarnath Ji Yatra season, only vegetarian meals shall be served at the hotels.
No meals shall be provided during travel or sightseeing. Such expenses shall be borne by the client.
All monument entry fees and similar charges shall be payable directly by the client. Any sightseeing or services not expressly mentioned as included in the package shall not be provided.
Hotels, helicopter tickets, and transportation are subject to availability at the time of reservation.
Clients are strongly advised to confirm the availability of helicopter seats and hotels for their Yatra dates with their tour executive before booking any flight or train tickets.
If flight or train tickets are booked without confirming Yatra date availability, and hotels or helicopter tickets are not available on the intended travel dates, the risk and responsibility shall lie entirely with the client.
Package rates are subject to change without prior notice in the event of significant increases in fuel prices, government taxes, hotel charges, helicopter charges, or other related costs.
All cancellations, refunds, and other applicable policies shall be governed by the respective policies of the hotel, helicopter service provider, and Yatharth Travels.
The individual who makes the booking and communicates with the Company's executive shall be deemed the sole authorised representative of the entire group.
Such authorised person shall be responsible for communicating with the Company regarding booking, payment updates, amendments, and other booking-related matters.
Requests or communications from other group members may not be entertained. The Company shall not be liable for confusion, miscommunication, or errors arising from communication with multiple individuals from the same group.
The email address and contact number provided at the time of booking shall be treated as the registered contact details throughout the booking process.
Official communications, notices, and correspondence may be conducted through the registered email ID and contact number. The Company shall not be responsible for issues arising from the use of alternative communication channels.
In the event of any delay or cancellation of helicopter services due to adverse weather conditions, force majeure, technical faults, or operational reasons, accommodation at Sonamarg, Pahalgam, or Srinagar for the affected day may be treated as a No-Show if the client is unable to report to the pre-booked accommodation.
No refund shall be payable for such No-Show accommodation. Any accommodation required for subsequent nights shall be arranged by the client at their own cost.
Additional transportation, if required, shall be chargeable at prevailing rates.
In case of helicopter service cancellation, passengers may be accommodated on the next available flight or the tickets may be cancelled and endorsed for refund, solely at the discretion of the concerned aviation authorities.
Yatharth Travels only facilitates helicopter ticket bookings and shall not be responsible for boarding, scheduling, on-ground handling, or other land services controlled by the aviation service provider.
Once booked, helicopter tickets shall be subject to the applicable cancellation, amendment, and rescheduling rules of the concerned helicopter operator and/or Shrine Board.
In the event that a flight is delayed, partially completed, or cancelled due to bad weather, technical faults, or other reasons, passengers should ensure that the required cancellation stamp is affixed to their helicopter tickets by the service provider.
Refund requests may require properly stamped and cancelled tickets. Yatharth Travels shall not be responsible for losses arising from failure to obtain the required documentation.
Yatries are strongly advised to submit refund requests directly to the Shri Amarnath Shrine Board for transparency and clarity.
Yatharth Travels shall make reasonable efforts to assist in facilitating the refund process.
Once the Shrine Board provides refund details, including Ticket Number, Transaction ID, Refund Amount, Refund Date, and Card/Bank Account details, the client shall forward a copy of the relevant communication to Yatharth Travels.
Upon receipt of the complete refund details and refund amount from the concerned authority, Yatharth Travels shall process and forward the applicable refund to the passenger. Processing may take approximately 25–30 days after receipt of the required information/funds.
Passengers may submit refund requests directly to the Shrine Board through its designated official channels, including the email addresses provided by the relevant authority.
Refund requests should be accompanied by the stamped and cancelled copies of the helicopter tickets within the prescribed time limit.
Passengers are advised to retain copies of all correspondence and follow up regularly with the concerned authority.
Yatharth Travels may initiate its refund procedure 60–70 days after the scheduled Amarnath Yatra, subject to receipt of the refund from the Shrine Board.
In the event of any delay or non-payment by the Shrine Board, Yatharth Travels shall not be liable for such delay or non-payment.
Where required by the Shrine Board, passengers must ensure that the original cancelled tickets bear the required stamp and signature from the respective helipad, including Neelgrath, Pahalgam, or Niharika Bhawan, Katra.
Passengers may be required to provide bank details, including IFSC code, or UPI details from their registered email ID or mobile number for record-keeping and refund processing.
Once Yatharth Travels receives the applicable refund from the Shrine Board, the amount shall be forwarded to the passenger in accordance with the applicable refund procedure.
If the Amarnath Yatra 2026 is cancelled, suspended, or restricted due to unforeseen reasons while Kashmir remains open for tourism, the client may be required to avail the confirmed land arrangements as per the package.
Subject to the applicable circumstances, the Company's liability shall be limited to the refund of the actual helicopter ticket cost, subject to receipt of such refund from the concerned authority and full payment by the client.
The Company's applicable cancellation policy shall govern the booking, subject to applicable law.
Where the Company approves a refund in writing, the refund shall ordinarily be processed and disbursed within 60–70 days following completion of the Amarnath Yatra, subject to receipt of funds and completion of required formalities.
Yatharth Travels shall not be held liable for any No-Show of passenger(s) at subsequent destinations resulting from cancellation of helicopter services due to backloading, delayed boarding, technical issues, operational reasons, or other circumstances beyond the Company's control.
The Company shall also not be responsible where passengers are delayed or stranded at Panchtarani, Sonamarg, Pahalgam, or any other location and consequently fail to arrive at the next scheduled destination.
No refund shall be provided by Yatharth Travels for on-the-spot payments made directly by the customer for hotels, camps, transportation, or other arrangements in connection with circumstances covered by these Terms & Conditions.
As per the applicable rules of the Shri Amarnath Shrine Board, yatris travelling by helicopter to Panchtarani may not be required to obtain a Yatra Permit.
Such yatris may nevertheless be required to produce a Compulsory Health Certificate (CHC), duly issued by an authorised doctor or institute, at the time of boarding the helicopter at Neelgrath or Pahalgam.
Passengers shall comply with all health, safety, documentation, and boarding requirements prescribed by the Shrine Board and aviation authorities.
At the time of booking helicopter tickets, passengers may be required to provide the group naming list, copies of Aadhaar cards, and the applicable Compulsory Health Certificate (CHC) documentation.
The RFID Yatra Card may be mandatory for Yatris as prescribed by the Shri Amarnath Shrine Board and/or relevant authorities.
Depending on the applicable arrangements, the card may be obtained at Srinagar, Neelgrath/Pahalgam Helipad, or the Katra Helipad for Vaishno Devi.
The issuance procedure may require biometric verification and presentation of Aadhaar Card along with helicopter tickets and/or Yatra registration documents.
Passengers must comply with all age, health, pregnancy, and other eligibility restrictions prescribed by the Shri Amarnath Shrine Board and relevant authorities from time to time.
The Company shall not be responsible for refusal of permission to undertake the pilgrimage where the passenger does not meet the eligibility criteria prescribed by the competent authorities.
Passengers are required to report at the designated helipad at least one (1) hour prior to the notified departure time or as specified in the Passenger Ticket Document (PTD).
Passengers failing to report within the stipulated time may be treated as No-Show passengers and may not be eligible for a refund.
The helicopter operator may re-allot seats in accordance with its applicable rules.
In the event of flight cancellation due to bad weather or technical reasons, any refund shall be governed by the applicable rules of the helicopter operator and/or competent authority. Transaction charges, service fees, and applicable taxes may be non-refundable where permitted.
Helicopter tickets shall be issued subject to availability of services from authorised aviation operators approved by the Shri Amarnath Shrine Board or other competent authorities.
Tickets may be issued for any available timing and may involve one or more authorised aviation operators.
For the Amarnath Yatra Neelgrath sector, services may be provided by operators authorised by the Shrine Board from time to time.
For the Amarnath Yatra Pahalgam sector, services may be provided by Heritage Aviation or another operator authorised by the Shrine Board.
For the Vaishno Devi sector, Katra–Sanjhichhat–Katra services may be provided by authorised operators such as Himalayan Heli Services, Global Vectra, or other operators as determined by the competent authority.
The allocation of aviation services and timings shall be determined by the availability and operational decisions of aviation operators and/or the Shrine Board. Yatharth Travels shall have no control over such allocation.
Every passenger is required to carry printed copies of the Hotel, Helicopter, Houseboat, and Transport Vouchers during travel.
Failure to present the required vouchers may result in denial of check-in or service, subject to the policies of the concerned service provider.
At the time of check-in, passengers may be required to produce valid government-approved photo identification, such as Aadhaar Card, Passport, Voter ID, PAN Card, Driving Licence, or another officially recognised identity document.
Failure to produce valid identification may result in denial of check-in without liability on the part of the Company, subject to applicable law and service-provider policies.
No replacement or alteration of pre-booked accommodation shall ordinarily be permitted during the stay.
If guests become stranded at Sonamarg, Pahalgam, or Panchtarani and elect to remain there overnight instead of proceeding to Srinagar, they shall be responsible for arranging and paying for their own accommodation.
The pre-booked Srinagar stay may be treated as a No-Show, with no refund payable where permitted under the applicable cancellation policy.
On-the-spot changes or amendments to accommodation arrangements shall not ordinarily be entertained.
The Amarnath Yatra package is destination-specific and shall not ordinarily be rescheduled, transferred, or adjusted against another destination or tour package.
If passenger(s) retain their vehicle for the entire tour but are unable to visit any sightseeing point or destination for any reason, no refund of transportation charges shall ordinarily be admissible.
No cancellation or refund request shall ordinarily be entertained solely because the Holy Shivling melts before the passenger's scheduled Yatra date, or because the Yatra is temporarily suspended or stopped by the Shrine Board or Government authorities due to bad weather, landslides, or other unforeseen circumstances.
In such cases, the applicable cancellation policy shall govern the booking, subject to applicable law.
Cancellation or refund of air, train, or bus tickets shall be governed by the respective airline, railway, or bus operator.
Yatharth Travels shall not be responsible for cancellation charges or losses imposed by such third-party transport providers.
The Company's applicable package cancellation policy shall continue to govern the package booking.
If guests/passengers fail to reach a pre-booked hotel or destination due to circumstances beyond the Company's control, including delays in rail, flight, or helicopter services, roadblocks, vehicle malfunctions, political disturbances, strikes, terrorism, curfew, or other unforeseen events, the passengers shall be responsible for arranging and bearing the cost of any same-day stay or additional services required.
Any cancellation arising from such circumstances shall be governed by the Company's applicable cancellation policy.
Once bookings for hotels, houseboats, camps, transportation, and helicopter tickets are confirmed, amendments, modifications, or alterations shall be subject to the policies and availability of the respective service providers.
Any dispute, claim, or grievance arising out of or in connection with the tour should be brought to the attention of the designated Tour Executive during the tour or as soon as reasonably practicable thereafter.
The Company requests that all claims or grievances be raised within a maximum period of 2–3 months from completion of the tour to facilitate timely investigation and resolution, subject to applicable statutory rights and limitation periods.
In the event of any inconvenience, deficiency of service, or grievance during travel, the client(s) should immediately bring the matter to the notice of the designated Tour Executive so that reasonable efforts can be made to resolve the matter during the journey.
Clients are encouraged to report service deficiencies promptly rather than waiting until completion of the tour.
The Company shall endeavour to entertain and attempt to resolve disputes, claims, or grievances raised within three (3) months from the conclusion of the journey.
The Company may retain booking records, vouchers, and related documentation in accordance with its record-retention practices and applicable legal requirements.
Subject to applicable law, disputes, claims, or differences arising out of or in connection with this booking, tour package, or related services shall be subject to the jurisdiction of the competent courts at Delhi, India.